Frequently asked

We only accept defective product only, no refund. We will only change the defective product for a new one with mandatory unboxing video proof. Without it, we will not process the return.

We use QRIS. At checkout you'll see a QR code — pay with any bank or e-wallet, then upload your payment proof. We confirm ASAP.

We roast in small batches, so every coffee sent to you are guaranteed within the freshness window.

Yes — across Indonesia. Shipping is calculated at checkout by zone and weight, with free shipping above a threshold.